At The Traditional Way, we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand how we process and deliver orders.

1. Shipping Locations

We currently ship our products across India. Unfortunately, we do not offer international shipping at this time.

2. Shipping Fees

• Standard Shipping: Shipping charges will be calculated at checkout based on your location and the size of your order.
• Free Shipping: We offer free shipping on orders above ₹599. This offer may vary during promotions or discounts.

3. Processing Time

• Orders are processed within 1-2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed the next business day.

4. Estimated Delivery Times

Delivery times vary depending on the destination:

• Metro Cities: 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days

Please note that these are estimated delivery times, and actual delivery may vary due to unforeseen circumstances, including delays by courier services or during peak seasons.

5. Order Tracking

Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through our courier partner’s website.

6. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses. If an error is detected after placing an order, please contact us immediately at [email protected]

7. Shipping Delays

While we aim to deliver orders within the estimated time frames, delays may occasionally occur due to:

• Natural disasters or inclement weather
• Public holidays
• Courier company delays

In such cases, we will do our best to keep you informed and ensure your order reaches you as soon as possible.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or unsuccessful delivery attempts, we will notify you via email. You may choose to have the package reshipped (additional shipping fees may apply) or request a refund for the product cost (excluding shipping fees).

9. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery with photos and a description of the issue. We will work to resolve the issue as quickly as possible, either through a replacement or refund.